Return Policy

1. 14-Day Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from a distance contract within 14 days from the day on which you (or a third party designated by you) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email) before the 14-day period expires.

2. Conditions for Return

To be eligible for a return, the product must be:

• Unopened and in its original packaging.
• In the same condition as when you received it.
• Accompanied by proof of purchase (order confirmation or receipt).

3. How to Return a Product

To initiate a return, please contact us at returns@ketomatchablue.shop within the 14-day period. Our customer service team will provide you with detailed instructions, including the return shipping address.

You are responsible for the cost of returning the goods, unless the product is defective or was sent in error.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment (or as otherwise agreed) within 14 days of receiving the returned goods.
• Shipping costs (if any) are non-refundable, except in the case of defective products.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at returns@ketomatchablue.shop with photos of the damage. We will arrange a replacement or a full refund, including return shipping costs.

6. Exceptions

The right of withdrawal does not apply to:

• Sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., opened supplement containers).
• Products that have been personalised or customised.

7. Contact

For any questions about returns or refunds, please contact returns@ketomatchablue.shop.